Cheyenne Fire Rescue launches new feedback tool

Published on December 04, 2025

Cheyenne residents are now able to provide after-incident feedback to Cheyenne Fire Rescue via text message, allowing the department to continue to improve the services it provides.

The new text feedback service, managed through PowerEngage, will automatically text the number connected to the service call following most requests for service from Cheyenne Fire Rescue. Text messages are sent hours or days after the incident and will ask residents to take a quick survey about their experience with their call for service. It will also allow residents to provide their own comments, feedback or have an opportunity to thank the first responder.

“We’re continually looking for how we can keep improving our service to Cheyenne,” Chief Andrew Dykshorn said. “This feedback tool is an easy way for residents to let us know how we did and if there’s anything we can do better in the future.”

Residents who call from a landline will not receive a text, and those that do not want to participate can simply not respond to the message. As with all texts, residents may reply with “STOP,” which will opt them out of all future text surveys from the department.

Residents should not use the texting service to report any type of emergency or crime. As always, call 9-1-1 in response to an emergency.