Fixed Route Service - Effective September 5, 2023

Fares: FREE                       

Children under the age of 10 must be accompanied by an adult. 

As a result of a Wyoming Division on Aging IIIB Grant, a voluntary donation of $1.50 for service is suggested from passengers 60 years of age and older.

A “service animal” is any guide dog, signal dog or any other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. (28 CFR §36.104)

Service animals are always welcome.  The passenger must have the service animal fully under control at all times so as not to disrupt other passengers or the schedule.  Service animals may not occupy a seat.  Drivers cannot and will not, assume any responsibility for service animals. Comfort/companion animals do not fall under the definition of a service animal.

In accordance with the ADA, CTP vehicles are designed to accommodate most mobility devices.  Passengers must be in an upright, sitting position for transport.  All mobility devices must be in safe operating condition.  All passengers using a wheelchair or scooter must use the restraint system to secure the wheelchair or scooter to the floor of the vehicle.

CTP drivers are specially trained to assist you. Drivers will:

• Deploy lifts and ramps for persons using mobility devices and those without mobility devices who cannot navigate the bus steps, upon request. 
• Secure passengers using mobility devices. 

To ensure your safety and the safety of our drivers, CTP has the following restrictions:

• Drivers will not assist passengers using wheelchairs up or down steps. Please arrange with someone else to assist you. 
• Drivers will not carry packages. 
• Drivers will not dress passengers.
• Drivers will not clear pathways of ice, snow, or other barriers anywhere, except at Transfer Center. 

CTP has established the following general ridership policies for fixed route service.

• If a passenger uses oxygen, the tank must be portable, i.e., the passenger must be able to carry the tank onto the vehicle themselves.  If the passenger is in a wheelchair, the tank must be attached to the wheelchair.  Once onboard, the portable oxygen tank must ride in a secure location, for example, in the passenger’s lap, in front of the passenger on the floor between seats, or on the floor behind the modesty panel.
• Child restraints must be used.
• Strollers, grocery carts and walkers must be folded and stored out of the aisles.
• Children may not remain in strollers.
• The number of packages a passenger can have is limited to the equivalent of four grocery bags, which passenger must be capable of carrying themselves. 
• Large items, such as furniture, etc. are not permitted on CTP buses.
• Passengers must exit the bus after each complete round.

Please see Rider’s Code of Conduct for more information.

Route buses are equipped with racks on the front of the bus that can hold up to two bicycles. Racks are available on a first come, first serve basis. If the bus bike racks are full, you are welcome to lock your bike up at the pickup location or wait for the next bus.

Types of Bicycles allowed:

• Non-fuel powered, two-wheeled adult and children’s bikes.
• Must weigh less than 55 pounds.
• No additional or oversized accessories that may limit the driver’s visibility.
• Electric-powered bicycles are allowed as long as they meet the weight requirement.  The battery pack may need to be removed to meet this limit.

Do you need assistance learning how to read the bus schedules, plan a trip, and get around town using the bus? Call our office and we will connect you with a travel trainer who can assist you.

All items left on the bus will be placed in the Lost and Found. Items may be claimed no earlier than the next business day at the Cheyenne Transit office or by calling (307) 637-6253. After two weeks unclaimed items will be donated to charity or destroyed. Cheyenne Transit is not responsible for items left on transit vehicles.

In the event of extreme weather conditions which make travel unsafe, CTP may cancel service.  Service cancellations are made public through local media, radio, television, Facebook, the City of Cheyenne webpage, and CTP’s rider app, this is the only notification that will be provided.

As a rider on the CTP system, I agree to:

• Wear a shirt and shoes at all times;
• Refrain from smoking, vaping, eating or drinking on the bus and have all drinks and food contained in spill-proof containers;
• Use electronic devices, such as a radio or ipod only with headphones as long as the sound is not audible to others;
• Not distract the driver and stay behind the line (white or yellow) while the bus is in motion;
• Yield the seats in front of the vehicle for seniors and persons with disabilities;
• Not bring onboard pets or animals with the exception of service animals which are trained to assist individuals with a disability as defined by the Americans with Disabilities Act (ADA); 
• Not bring onboard the bus any article defined as a weapon;
• Stay clear of doorways and stairwells;
• Refrain from fighting, using vulgar, offensive or abusive language, pushing, shouting or participating in rough behavior;
• Remove children from strollers, fold down strollers and properly stow strollers between seats;
• Not bring on the bus any cart that cannot be folded or put between seats;
• Not bring onboard the bus certain restricted items including used gasoline cans, car batteries, skateboards, scooters and skates (unless placed in a bag or container with wheels covered), tires or any object too large to fit between passenger seats;
• Keep aisle clear of grocery bags or other packages;
• Not interfere with the safe operation of the bus;
• Respect the instructions of the bus driver in regard to the vehicle’s operation;
• Keep conversations between riders or on cell phones to a reasonable volume;
• Not occupy more than one seat;
• Not hang out, reach out or put anything out of CTP bus windows;
• Refrain from loitering, soliciting for contributions or distributing materials on CTP properties;
• Keep feet off the seats, off the back of the seats, and off the bus walls;
• Remain seated while vehicle is in motion;
• Acknowledge that safety belts are available for use;

These rules are not intended to be complete. They serve as a guide only. Violation may result in removal from the bus.

The Cheyenne Transit Program (CTP) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, or be subject to discrimination in the receipt of its services on the basis of race, color, or national origin, or any other characteristics protected by law, including Title VI of the Civil Rights Act of 1964, as amended. Further, under the Americans with Disabilities Act (ADA) of 1990, no entity shall discriminate against an individual with a physical or mental disability in connection with the provision of transportation service.
 
To obtain more information on CTP’s nondiscrimination obligations or to file a complaint, contact the Cheyenne Transit Program, Attention Complaints, 322 West Lincolnway, Cheyenne, WY 82001. For questions or further assistance, please contact CTP at (307) 637-6253. You may file a written complaint no later than 180 calendar days after the date of the alleged discrimination. Information on non-English alternative formats may be obtained from the CTP office.

2023 Route Map(PDF, 2MB)